Return & Refund Policy

1. Returns Due to Damage or Defect

If you receive a damaged or defective item (e.g., cracked pots, broken furniture, plants in unhealthy condition, etc.), If the damage is visible, the product must not be accepted and should be returned immediately with the delivery team. If the damage is not visible, please report it within 48 hours of delivery or receiving your order.

To report such issues, you may:

• Notify our delivery team immediately upon receipt, or
• Contact the sales executive who assisted with your order, or
• Reach out directly to our customer care team on +965 97299988
• Provide a clear photo for the product assessment and documentation

2. If we have sent you an incorrect item, please notify our Delivery Specialist as soon as possible, they will be near to your address and they will take back the item. If you would like us to replace the incorrect item, we will send you the correct item as soon as possible.
3. If you have ordered the incorrect item, then we will exchange that product with the correct item, and you will need to pay Delivery Charges for both the items if the product is Dispatched.